Shipping & Returns
Thank you for shopping at ArtisRaw. Every piece is handmade with care in Tunisia from natural olive wood and traditional craftsmanship — packed to arrive safely at your door.
Shipping
We pack each order to protect handmade wood and mosaic pieces during shipping.
Many items are made or finished by hand. Check the product page for timing estimates.
Once shipped, you will receive tracking details by email when available.
Delivery times depend on destination and carrier. International orders may take longer due to customs.
Gift orders: Need it for a special date? Contact us after ordering and we will do our best to help with timing.
Customs & duties
For orders shipped to the United States, ArtisRaw pays the US import duties, so there is nothing extra to pay at delivery. For other countries, any customs duties, taxes, or import fees charged by the destination country are paid by the buyer.
Returns & exchanges
- If your item arrives damaged or incorrect, contact us promptly with photos of the product and packaging so we can help.
- Because many products are handmade or personalized, returns may be limited on customized items.
- Unused, undamaged items may be eligible for return according to our store policy — please reach out before sending anything back.
Personalized items: Custom text and made-to-order pieces generally cannot be returned unless there is a defect or shipping damage.
Questions?
Email contact@artisraw.com or call +1 929-238-1075. We are happy to help with shipping, personalization, and gift orders.
