Refund policy

Last updated: October 31, 2026

Thank you for shopping at ArtisRaw. Every piece is handmade from olive wood in Tunisia, and we want you to love it.

Returns

• You can request a return within 14 days of delivery.
• Items must be unused, undamaged, and in their original packaging.
• Personalized, engraved, and made-to-order items cannot be returned unless they arrive damaged or defective.
• Please contact us before sending anything back. Items sent without an approved return request cannot be accepted.

Damaged, defective, or wrong item

Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 7 days with your order number and photos of the item and packaging. We will replace it or refund you, at no cost to you.

Return address

Approved returns are sent to:
ArtisRaw
31724 Waller Tomball Rd
Waller, TX 77484
United States

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds go back to your original payment method within 10 business days; your bank may take a few extra days to post it. Original shipping costs and return shipping are not refunded unless the return is due to our error or a damaged shipment.

Exchanges

For a different item, return the original once approved and place a new order. For non-personalized items, contact us and we will help where stock allows.

How to start a return

Email contact@artisraw.com or call +1 929-238-1075 with your order number and the reason for the return.