Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at echogiftllc@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at echogiftllc@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at echogiftllc@gmail.com.
Last updated: September 10, 2026
Thank you for shopping at ArtisRaw. We want you to be happy with your handmade olive wood and artisan products.
Returns
- If your item arrives damaged, defective, or incorrect, contact us promptly with photos of the product and packaging so we can help.
- Unused, undamaged items in original condition may be eligible for return within 14 days of delivery. Please contact us before sending anything back.
- Because many products are handmade or personalized, custom/personalized and made-to-order items generally cannot be returned unless there is a defect or shipping damage.
Exchanges
Exchanges may be offered for eligible non-personalized items when stock is available. Contact us to confirm options.
Refunds
Approved refunds are issued to the original payment method after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error or a damaged shipment.
How to start a return
Email sales@artisraw.com or call +1 929 238 1075 with your order number and details. Do not ship items back without confirmation.
ArtisRaw
31724 Waller Tomball Rd, Waller, TX 77484
sales@artisraw.com
