Shipping policy
All orders are carefully prepared and shipped from Tunisia.
Processing time:
Orders are usually prepared within 2–3 business days. Personalized or custom-made items may require additional preparation time.
Estimated delivery times:
- Standard shipping: 10–15 business days
- Express shipping: 4–7 business days
Delivery times are estimates and may vary depending on the destination country, customs clearance, weekends, holidays, or carrier delays.
Tracking:
Once your order has shipped, you will receive a tracking number so you can follow your package.
Customs & import fees:
For orders shipped to the United States, ArtisRaw pays the US import duties, so there is nothing extra to pay at delivery. For other countries, any customs duties, taxes, or import fees charged by the destination country are paid by the buyer.
Address accuracy:
Please make sure your shipping address is complete and correct before placing your order. If you notice an error, contact us as soon as possible.
If your package is significantly delayed, lost, or arrives damaged, please contact us and we will do our best to help and find a suitable solution.
Questions: contact@artisraw.com · +1 929-238-1075
