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FAQ
Frequently Asked Questions
Who is ArtisRaw?
ArtisRaw is a Tunisian company specializing in the manufacture and sale of handmade products. We use a diversity of raw materials including olive wood, ceramics, natural wool, palm leaves, esparto grass, jute and cotton rope, juncus, high-quality natural stones, and cotton linens.
What do we do?
We create unique handcrafted products using traditional Tunisian methods and natural raw materials, especially olive wood. We offer a range of categories such as chess sets, drinkware & tumblers, and jars and containers, all carefully handmade with high attention to detail.
How do we craft our products?
Our team of talented artisans and designers use and develop ancestral know-how to handcraft our olive wood products. Each piece is made with love, care, and respect for the material and the environment.
What is olive wood and why is it special?
Olive wood is an exceptionally dense Mediterranean hardwood prized for its stunning grain patterns and remarkable durability. With a density of about 980 kg/m³—heavier than oak or maple—its tight grain helps limit moisture and bacterial penetration. Each piece shows unique swirling patterns from golden honey to deep espresso tones.
How hard and durable is olive wood?
Olive wood is extremely hard, with a Janka hardness of ~2,710 lbf (12,060 N), harder than white oak or sugar maple. Chemlali’s bending strength (143–160 MPa) is comparable to hickory and ash.
How can you buy a chess set from ArtisRaw?
Just browse through our unique collection of olive wood chess sets on our website. Once you’ve picked your favorite, simply add it to your cart and follow the checkout steps. We ship worldwide and offer secure payment with full respect for your personal data.
What kind of drinkware and tumblers do we offer?
Our drinkware and tumblers are handmade from olive wood. We offer a variety of pieces such as kuksa cups, mugs, cups, shot glasses, chalices and patens, and more. Each item is uniquely designed and handcrafted by our artisans, combining traditional artwork with contemporary aesthetics.
What type of wooden boards do we offer?
We offer a wide variety of boards handmade from olive wood. You’ll find serving and cutting boards, as well as charcuterie displays, available in different shapes: rustic, irregular, rectangular, round, and more.
What can you tell me about your mosaic offerings?
Our category includes:
- Mosaic Tiles: Suitable for both indoor and outdoor applications. They can be used in a variety of spaces to bring a touch of Mediterranean beauty to your home or office.
- Kitchen Backsplash: Spice up your kitchen with our unique backsplash designs. They prevent splashes and stains on your walls and draw attention and admiration.
- Tableaux: Our mosaic tableaux are suitable for display, capturing the essence of Tunisian artistry. They can be used as centerpieces in living rooms, office, or any space you wish to embellish with a piece of history and craftsmanship. Every mosaic piece we offer ensures you get a product that is both beautiful and rooted in authenticity.
How does olive wood compare to bamboo or plastic cutting boards?
It is denser and more durable than plastic, which accumulates bacteria in knife scars. Unlike hard bamboo, olive wood is gentler on knives while resisting deep gouges.
Where does ArtisRaw olive wood come from, and is it sustainable?
From Chemlali olive trees in Tunisia, sourced from pruning or end-of-life trunks. Fully legal, traceable, and aligned with EUDR requirements.
How can you purchase jars and containers from our website?
You can find our selection of olive wood jars and containers under its category on our website. Once you’ve chosen your favorite, add it to your cart and proceed to checkout. We ensure safe and on-time delivery to your doorstep.
Is olive wood safe for food contact?
Yes. Its density limits absorption, and studies show bacteria do not multiply easily inside wood fibers. ArtisRaw uses food-safe oils and beeswax.
How do I clean my olive wood cutting board or utensils?
Hand-wash with mild soap, warm water, and dry immediately. No soaking, no dishwasher. For deep cleaning: coarse salt + lemon.
How do we protect your personal information?
Why is the brand called ArtisRaw?
It represents “Artisan + Raw.” Minimal intervention, no synthetic finishes, and a commitment to revealing the tree’s natural beauty.
Can you trust us to deliver your purchase safely?
Will I get my order on time?
What kind of customer service do we offer?
What kind of customer service do we offer?
What does your ISO 9001:2015 certification mean?
Internationally recognized quality management, full traceability, rigorous documentation, and consistent standards from raw wood to finished product.



